Kalpayu Care operates in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, ensuring:

  • Transparent product information

  • Fair and clear pricing

  • Accessible return, refund, and grievance mechanisms

  • No unfair or deceptive trade practices

Shipping Coverage

  • Kalpayu Care currently ships within India only.
    At this time, international shipping is not available.

Order Processing Time

  • Orders are processed within 1–2 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • Once your order is placed successfully, you will receive an order confirmation email or message.

Shipping & Delivery Timelines

Estimated delivery timelines are as follows:

  • Metro Cities: 3–5 business days

  • Non-Metro / Tier 2 & Tier 3 Cities: 5–7 business days

  • Remote Locations: Up to 10 business days

Delivery timelines are estimated and may vary depending on courier operations, weather conditions, or other external factors.

Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at checkout before payment.

  • Free shipping may be available during promotional periods or on select orders.

  • Any applicable taxes on shipping charges will be shown at checkout.

Courier & Logistics Partners

  • Kalpayu Care works with reliable third-party courier and logistics partners to ensure timely delivery.

    Once your order is dispatched, tracking details will be shared via email or SMS.

Order Tracking

  • Customers can track their order using the tracking link provided after dispatch.

    For assistance related to order tracking, customers may contact our support team.

    A replacement may be offered instead of a refund, subject to product availability

  • Replacement products will be shipped after verification of the returned item

Delivery Attempts & Failed Delivery

Our courier partners will make reasonable attempts to deliver the order.

Delivery may fail due to:

  • Incorrect or incomplete address

  • Recipient unavailable at the delivery location

  • Refusal to accept the package

In such cases:

  • Re-delivery may be attempted, or

  • The order may be returned to origin

Additional shipping charges may apply for re-delivery.

 Address Accuracy

Customers are responsible for providing:

  • Complete and accurate shipping address

  • Correct contact details

Kalpayu Care will not be responsible for delays or failed delivery due to incorrect or incomplete address details.

 Damaged or Missing Packages

If the package appears damaged at the time of delivery, customers should:

  • Refuse the delivery, or

  • Take clear photos/videos and report the issue within 48 hours

If any item is missing or incorrect, it must be reported within 48 hours of delivery.

Such cases will be handled according to our Return & Refund Policy.

Ownership of the product transfers to the customer once the product is successfully delivered to the provided address.

Delays Beyond Our Control

Delivery may be delayed due to circumstances beyond our control, including:

  • Natural disasters or extreme weather conditions

  • Government regulations or lockdowns

  • Courier partner operational delays

Kalpayu Care shall not be held liable for delays caused by such circumstances.

Shipping Policy for Promotions & Bulk Orders

Special shipping conditions may apply to:

  • Promotional offers

  • Discounted products

  • Bulk orders

These conditions will be clearly communicated at the time of purchase.

Customer Support & Grievance Redressal

For any shipping-related queries or concerns, customers may contact us.

Email: dgsanghani164@gmail.com

Response Time: Within 7 working days

Governing Law

This Shipping Policy shall be governed by and interpreted in accordance with the laws of India.

Policy Updates

Kalpayu Care reserves the right to modify or update this Shipping Policy at any time. Any changes will become effective immediately upon being posted on the website.