Kalpayu Care (“Company”, “we”, “our”, “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit or use our website https://kalpayucare.com/.We follow applicable Indian laws including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Scope of This Policy

This policy applies to:

  • Visitors of the Kalpayu Care website

  • Customers purchasing products through the website

  • Users interacting with us through contact forms, consultations, or support channels

This policy does not apply to third-party websites or services that may be linked on our website.

Information We Collect

2.1 Personal Information

We may collect the following personal details when you interact with our website:

  • Full Name

  • Email Address

  • Mobile Number

  • Billing Address

  • Shipping Address

These details may be collected when you place orders, submit inquiries, or contact our support team.

2.2 Sensitive Personal Data (As per Indian Law)

Sensitive data may include:

  • Payment Information (card details, UPI, net banking details)

Note: Payment information is processed securely through trusted third-party payment gateways. Kalpayu Care does not store your card or banking details.

2.3 Automatically Collected Information

When you visit our website, we may automatically collect certain information such as:

  • IP Address

  • Browser type and device information

  • Pages visited and time spent on the website

  • Cookies and tracking technologies

This information helps us improve the performance and functionality of our website.

Purpose of Data Collection

We collect and use your information for the following purposes:

  • Processing and fulfilling product orders

  • Providing healthcare or wellness product information

  • Delivering products and services

  • Customer support and communication

  • Improving website functionality and user experience

  • Sending order confirmations, payment receipts, and delivery updates

  • Sending promotional or marketing communications (only with consent)

  • Legal and regulatory compliance

Cookies Policy

Our website uses cookies to:

  • Improve website functionality

  • Understand visitor behavior

  • Provide a better browsing experience

You can disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

Data Sharing & Disclosure

Kalpayu Care does not sell, rent, or trade your personal information.

We may share your information only with trusted third parties such as:

  • Courier and logistics partners for order delivery

  • Payment gateway providers for secure transactions

  • IT service providers who maintain our website

  • Government authorities or legal bodies when required by law

All third-party partners are required to maintain strict confidentiality and data protection standards.

Data Storage & Security

We follow reasonable security practices to protect your personal information, including:

  • Secure servers and encrypted systems

  • Restricted access to sensitive data

  • Regular security monitoring and updates

However, no online transmission or storage system can be guaranteed to be 100% secure.

 Data Retention

We retain personal information only for as long as necessary for:

  • Business and operational purposes

  • Legal and regulatory compliance

Once the information is no longer required, it is securely deleted or anonymized.

User Rights

You have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Request deletion of your personal data (subject to legal requirements)

  • Withdraw consent for marketing communications

You can request these actions by contacting us using the details below.

Third-Party Links

Our website may contain links to third-party websites. Kalpayu Care is not responsible for the privacy practices or content of these external websites.

We encourage users to read the privacy policies of any third-party websites they visit.

Children’s Privacy

Kalpayu Care does not knowingly collect personal information from individuals under the age of 18 years. If such information is discovered, it will be deleted immediately.

Changes to This Privacy Policy

Kalpayu Care reserves the right to update this Privacy Policy at any time.

Any updates will be posted on this page with a revised date. Continued use of the website after changes indicates acceptance of the updated policy.

Grievance Officer & Contact Information

In compliance with Indian laws, the following Grievance Officer has been appointed:

Grievance Officer: Compliance Team – Kalpayu Care

Phone: +91 94285 75125
Website: https://kalpayucare.com/
Email:  dgsanghani164@gmail.com

Response Time: Within 7 working days

For any privacy-related concerns or complaints, please contact us at the above email address.

 Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, and any disputes shall fall under the jurisdiction of the courts of India.