Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the Kalpayu Care website and the purchase of products from it. By accessing, browsing, or using this website, you agree to be bound by these Terms and all applicable laws of India. If you do not agree with these Terms, please do not use the website.

 Definitions

  • “Company” / “We” / “Us” / “Our” refers to Kalpayu Care.

  • “User” / “You” / “Customer” refers to any person accessing or using the website.

  • “Website” refers to the official website of Kalpayu Care (https://kalpayucare.com).

  • “Products” refers to the wellness, herbal, and nutrition products offered by Kalpayu Care.

Eligibility to Use

  • You must be 18 years or older to use this website or make purchases.

  • By using this website, you confirm that you are legally capable of entering into a binding contract under Indian law.

 Compliance with Consumer Protection Act, 2019

Kalpayu Care operates in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, ensuring:

  • Transparent product information

  • Fair and clear pricing

  • Accessible return, refund, and grievance mechanisms

  • No unfair or deceptive trade practices

Product Information & Disclaimer

4.1 Nature of Products

Products offered on this website are wellness, herbal, or nutrition supplements.
They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease.

4.2 Results Disclaimer

Results from using the products may vary depending on:

  • Individual health conditions

  • Body type and metabolism

  • Lifestyle and diet

  • Proper usage of the product

No guaranteed results are promised.

4.3 Medical Advisory

Users should consult a qualified healthcare professional before using products if they are:

  • Pregnant or breastfeeding

  • Under medication

  • Suffering from any pre-existing medical condition

Pricing & Payments

  • All prices listed on the website are in Indian Rupees (INR).

  • Prices include applicable taxes, unless stated otherwise.

  • Payments are processed through secure third-party payment gateways including UPI, debit/credit cards, net banking, and digital wallets.

  • Kalpayu Care does not store any payment card or banking details.

Order Placement & Acceptance

  • Placing an order constitutes an offer to purchase products from Kalpayu Care.

  • Orders are confirmed only after successful payment verification.

  • Kalpayu Care reserves the right to cancel or refuse any order due to:

    • Incorrect pricing or product description

    • Payment failure

    • Suspected fraudulent or unauthorized activity

 Shipping & Delivery

  • Delivery timelines are estimates and may vary depending on location and courier operations.

  • Delays caused by courier partners, natural events, or incorrect shipping details are not the responsibility of Kalpayu Care.

  • Risk of loss and ownership of products transfer to the customer once the product is successfully delivered.

Returns, Refunds & Cancellations

  • Returns and refunds are governed by the Return & Refund Policy available on the website.

  • For hygiene and safety reasons, opened or used products may not be eligible for return.

  • Approved refunds will be processed within the stated timeframe mentioned in the policy.

User Obligations

By using this website, you agree:

  • To provide accurate and complete information during purchase

  • Not to misuse the website or its products

  • Not to engage in fraudulent, abusive, or unlawful activities

 Intellectual Property Rights

All content on this website, including:

  • Text

  • Images

  • Logos

  • Graphics

  • Videos

  • Design elements

are the exclusive property of Kalpayu Care and protected under applicable Indian intellectual property laws.

Unauthorized copying, reproduction, or commercial use is strictly prohibited.

Prohibited Activities

Users must not:

  • Violate any applicable laws in India

  • Attempt unauthorized access to the website or servers

  • Upload viruses, malicious code, or harmful content

  • Use the website for illegal, unethical, or fraudulent purposes

Limitation of Liability

To the maximum extent permitted by law:

  • Kalpayu Care shall not be liable for indirect, incidental, or consequential damages.

  • Liability, if any, shall be limited to the amount paid for the product.

  • The company is not responsible for adverse reactions caused by undisclosed medical conditions or improper use.

 Indemnification

You agree to indemnify and hold harmless Kalpayu Care, its employees, and partners from any claims, damages, or losses arising from:

  • Misuse of products

  • Violation of these Terms

  • Breach of applicable laws

 Force Majeure

Kalpayu Care shall not be held liable for delays or failure in performance due to events beyond reasonable control, including:

  • Natural disasters

  • Government restrictions

  • Pandemics or public emergencies

  • Courier or logistics disruptions

 Termination of Access

Kalpayu Care reserves the right to suspend or terminate access to the website without prior notice if:

  • These Terms are violated

  • Fraudulent or unlawful activity is detected

Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts in India.

 Grievance Redressal Mechanism

In compliance with applicable Indian laws:

Grievance Officer: Compliance Team – Kalpayu Care
Email: support@kalpayucare.com
Response Time: Within 7 working days

Amendments

Kalpayu Care reserves the right to modify or update these Terms & Conditions at any time.
Updated Terms will be posted on the website, and continued use of the website constitutes acceptance of the revised Terms.