Refund and Returns Policy

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

At Kalpayu Care, customer satisfaction and product safety are our top priorities. This Return & Refund Policy explains the terms under which products purchased from our website https://kalpayucare.com/ may be returned or refunded, in accordance with applicable Indian consumer protection laws.

Definitions

“Company” / “We” / “Us” / “Our” refers to Kalpayu Care.
“User” / “You” / “Customer” refers to any individual accessing or using the website.
“Website” refers to the official website https://kalpayucare.com/.
“Products” refers to herbal, wellness, and nutrition products offered by Kalpayu Care.

Eligibility for Return

A return request will be accepted only in the following situations:

The product received is damaged during delivery
Incorrect product delivered
Product has a manufacturing defect

Return requests must be raised within 48 hours of delivery.

Eligibility to Use

The following items are not eligible for return or refund:

Opened or used products
Products with tampered or missing original packaging
Products damaged due to customer mishandling
Items returned without valid proof of purchase

Return Request Procedure (Step-by-Step)

To initiate a return request:

Email our customer support team at dgsanghani164@gmail.com within 48 hours of delivery
Mention your Order ID, product details, and reason for return
Attach clear photos or videos showing the issue
Our team will review and verify the request within 3–5 working days
Once approved, further return instructions will be provided

Return Pickup & Shipping

In approved cases, reverse pickup may be arranged, or you may be asked to self-ship the product
Return shipping costs will be borne by Kalpayu Care only if the issue is due to our error
Returned products must be unused, unopened, and in original condition

Refund Policy

6.1 Refund Modes

Refunds will be issued through:

Original payment method (UPI, debit/credit card, net banking)
Wallet or bank transfer, if applicable

6.2 Refund Timeline

Approved refunds will be processed within 7–10 working days
Bank processing times may vary depending on the payment provider

Replacement Policy

A replacement may be offered instead of a refund, subject to product availability
Replacement products will be shipped after verification of the returned item