At Kalpayu Care, customer satisfaction and product safety are our top priorities. This Return & Refund Policy explains the terms under which products purchased from our website https://kalpayucare.com/ may be returned or refunded, in accordance with applicable Indian consumer protection laws.

Definitions

  • “Company” / “We” / “Us” / “Our” refers to Kalpayu Care.

  • “User” / “You” / “Customer” refers to any individual accessing or using the website.

  • “Website” refers to the official website https://kalpayucare.com/.

  • “Products” refers to herbal, wellness, and nutrition products offered by Kalpayu Care.

Eligibility for Return

A return request will be accepted only in the following situations:

  • The product received is damaged during delivery

  • Incorrect product delivered

  • Product has a manufacturing defect

Return requests must be raised within 48 hours of delivery.

Eligibility to Use

The following items are not eligible for return or refund:

  • Opened or used products

  • Products with tampered or missing original packaging

  • Products damaged due to customer mishandling

  • Items returned without valid proof of purchase

Return Request Procedure (Step-by-Step)

To initiate a return request:

  • Email our customer support team at dgsanghani164@gmail.com within  48 hours of delivery

  • Mention your Order ID, product details, and reason for return

  • Attach clear photos or videos showing the issue

  • Our team will review and verify the request within 3–5 working days

  • Once approved, further return instructions will be provided

Return Pickup & Shipping

  • In approved cases, reverse pickup may be arranged, or you may be asked to self-ship the product

  • Return shipping costs will be borne by Kalpayu Care only if the issue is due to our error

  • Returned products must be unused, unopened, and in original condition

 Refund Policy

 6.1   Refund Modes

Refunds will be issued through:

  • Original payment method (UPI, debit/credit card, net banking)

  • Wallet or bank transfer, if applicable

6.2 Refund Timeline

  • Approved refunds will be processed within 7–10 working days

  • Bank processing times may vary depending on the payment provider

Replacement Policy

  • A replacement may be offered instead of a refund, subject to product availability

  • Replacement Products will be shipped after verification of the returned item

  • Replacement Products will be delivered within 7 business days.

Cancellation Policy

8.1  Order Cancellation by Customer

Orders can be cancelled only before dispatch.
Once the order has been dispatched, cancellation will not be possible.

Contact us at dgsanghani164@gmail.com for questions related to refunds and returns.

8.2  Order Cancellation by Kalpayu Care

Kalpayu Care reserves the right to cancel an order due to:

  • Stock unavailability

  • Pricing or technical errors

  • Suspected fraudulent transactions

In such cases, a full refund will be issued.

Delayed or Missing Refunds

If you have not received your refund:

  • Check your bank account or payment provider

  • Contact your payment gateway provider

  • Email us at  dgsanghani164@gmail.com for assistance

Consumer Rights & Legal Compliance

This policy is created in accordance with:

  • Consumer Protection Act, 2019

  • Consumer Protection (E-Commerce) Rules, 2020

Nothing in this policy limits the statutory consumer rights available under Indian law.

Contact & Grievance Redressal

For return or refund related queries:

Customer Support Email:  dgsanghani164@gmail.com
Website: https://kalpayucare.com/

Response Time: Within 7 working days.